Questions & Answers
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Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
Where are the refurbished units sourced from?
How long will delivery take?
Under normal circumstances, it usually takes 5 to 10 days to arrive
Is my personal information safe with your website?
WE never sells or shares any of your personal information unless you have specifically opted in to receive offers from our partners. Additionally, during our inspection process all devices receive a full wipe and factory restore prior to or during inspection and we destroy any SIM or memory cards that our customers forget to remove.
Please Note: If you do forget to take out your memory card or SIM and your phone is sent to us, we will be unable to send the SIM or memory card back to you should you decide to cancel your transaction as they are destroyed immediately upon the start of the inspection process.
Where can I view my sales receipt?
After receiving the goods, you can send an email to us and inform the specific information, and we will issue an invoice to you within 1 to 3 working days.
Do you change any parts on your products?
Do your phones come with a SIM card?
How is the recipient reimbursed?
Am I need to open an account to pay to you?
No, you don’t. You can make purchases and check out as a guest.
However, it will easy for you to reorder by open an account with us, don’t need to have detailed info each time. You can sign up right now, or start shop and create your account before you check out the shopping cart page.
How can I pay?
Here is a list of all the different ways you can pay:
– Credit/Debit card
Will I receive the same product that I see in the picture?
Will the shipping I paid be refunded?
Where's my order
You should have got an email from us with your estimated delivery date and a tracking number. You can use that number to track your delivery to your door.If your order didn’t arrive when it should, email us at email@example.com
What can I do if the tracking number shows it has arrived but I have yet to receive it?
When available, drivers will often leave boxes in a safer location, such as at a back door, side door, in a porch, or in a garage area. We also recommend checking with any neighbors that you believe might have signed for it in your absence.
Before submitting a claim, check your tracking number on the courier’s website to see if it identifies where the box was left for you.
If you still cannot find your package, please contact us via email by service@cellphonesbuying. Please be prepared to provide your daytime phone number for the courier claim.